Best for

Startups to Small business - 5 to 10 devices

Small to Mid-size business - 10 to 50+ devices

Mid-size to Corporate business - 100+ devices

Help Desk Support

Unlimited Virtual Service Desk Mon-Fry 09:00 to 18:00

Unlimited Virtual Service Desk Mon-Fry 09:00 to 18:00

Unlimited Virtual Service Desk Mon-Fry 09:00 to 18:00

Help Desk Extended Support

---

---

Extended Support Hours 24/7

Help Desk interaction with ISP

Yes

Yes

Yes

Infrastructure Support

---

NW Devices/Serves

NW Devices/Serves

Cyber Security

AntiVirus, Users Authentication

AntyVirus/User Autentication/Web Filtering

AntyVirus/User Autentication/Web Filtering

Virtualization & Cloud Solutions

---

---

Yes

BackUp

---

Weekly

Daily

Disaster Recovery

---

Yes

Yes

Response Time For Critical Business Issues

within 2 hours

Within 1 hour

Within 15 minutes

Response Time For Average Business

Within 4 hours

Within 2 hours

Within 1 hour

Proactive Monitoring

Mon-Fry 09:00 to 18:00

Mon-Fry 09:00 to 18:00

Mon-Fry 09:00 to 18:00

Extended Monitoring

---

---

Extended Monitoring 24/7

Business Applications Support

---

---

Yes

Virtual CIO

---

---

8 hours per month

Reporting

Monthly Reporting

Monthly Reporting + Detailed analisis

Weekly Reporting + Detailed analisis